Return Policy

• Zetcom Computers will gladly refund or credit goods returned within a reasonable time (generally 3 days) provided the goods are in original condition, original packaging, current version, and not a special order, hardware, peripheral, or clearance item.
• Otherwise, we will make our best effort to arrange an exchange with the manufacturer or accept the goods back for resale.
• The return period in case of a defective product due to manufacturing defects is strictly 24 hours from the date of sale.
• Clients outside Nairobi should communicate with Zetcom Computers to facilitate the return.
• No returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies.
• A credit note for the full purchase price may be issued if returns take place within 48 hours, provided goods are in their original packaging, including all manuals & software, and are in a resalable condition.
• Credit notes may be issued for goods returned after 48 hours from the date of purchase but within five (5) days.
• All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum 15% handling charge.
• Original invoices must be presented with all returns.
• No credit will be issued at all if the return is more than 3 days after the purchase

Zetcom Computers is a business of ZETCOM COMPUTERS LIMITED.”
Ensure all receipts, invoices, and official documents reference ZETCOM COMPUTERS LIMITED.